Support


Delivery locations

We ship worldwide. All orders are dispatched from the UK.

Processing time

Orders are usually processed and dispatched within 1 working day. We ship Monday-Friday except during UK holidays. During other busy seasonal periods such as Christmas and Black Friday, processing time may take longer. You’ll always receive a shipping notification the moment your order has been sent.

Pre-orders

Pre-orders are items still in production, which will be shipped at a later date. We try our best to give an accurate estimate of when your pre-order item will ship, but manufacturing times can vary, so please bear this in mind when you place your pre-order. We’ll regularly update the item page with an estimated shipping date. Orders containing a combination of pre-orders and in-stock items will ship together when the final item is ready.

Shipping times

International shipping times can vary, but average delivery times are as follows:
United Kingdom: 2 days
Europe: 5 days
North America: 10 days
Rest of World: 14+ days

Shipping costs

To see shipping costs before you order, go to your cart and choose your shipping country. You can get significantly lower shipping costs by ordering multiple items together, so please make sure you’ve added all your desired items to the basket before you check out.

Cancellations

Instant digital downloads are not refundable. If you wish to cancel a physical order, please contact us.

Problems with your order

If you experience any problems with a physical order, such as damaged or defective items, we can usually offer a replacement or refund. We can also provide technical support for digital downloads. Please contact us immediately and we’ll do our best to help.